Built by people who've shipped it
Jetpack Labs builds custom operational software for manufacturing and field teams. Great systems start with people who understand the technology and the operational reality it has to survive.
The principals
Shawn has spent 25 years building operational software: systems that run production floors, coordinate field teams, and replace the spreadsheets that hold manufacturing operations together. He's shaped the technical architecture of more than 50 workflows, from ERP extensions to custom scheduling engines to full platform builds.
Outside work, he's a Deaf Olympian gold medalist and still plays hockey two or three times a week.
Steven is a product and go-to-market strategist with over 15 years of experience turning complex operational software into products that scale. He brings rigorous product thinking and a strong bias toward outcomes over output, from the first discovery conversation to the moment a client's team owns the system.
He travels widely, recently married, and by his own admission, not great at hockey.
Foundational values
These aren't wall decorations. They're how we make decisions when tradeoffs get hard.
We use current architectures, not fashionable ones. Every technical choice has to earn its place against the problem it solves.
We tell clients when a system can be extended before it needs replacing. Honest tradeoffs, written down, before work begins.
We embed in your team's Slack, attend your standups, and write documentation your people can maintain. No handoff ceremony.
Every engagement starts by agreeing on what "working" looks like. We don't close a project until that definition is met.
Ready to work with us?
We start with the problem that matters most, build something real, and grow from there.
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